Shipping Policy
At The Relief Zone™, we ship worldwide, offering free shipping on all orders.
Processing Time
All orders are processed within 1-3 business days (Monday-Saturday). Please note that orders are not processed or shipped on Sundays or public holidays.
Delivery Time
- Standard Delivery: 7-12 days for all countries.
- Remote Areas: For remote islands, delivery times may extend up to 15 business days.
Shipping Cost
We are pleased to offer free shipping on all orders worldwide.
Order Changes
Once your order has been confirmed, it cannot be modified or canceled. If you wish to return a product, please initiate the returns process once you’ve received the item.
Item Not Received
If you’ve successfully placed an order and haven’t received it yet, but the tracking status shows it was delivered, we recommend contacting the carrier to locate your package. Once the item is in the carrier’s possession, we no longer have control over it.
If the issue persists, feel free to reach out to us at info@thereliefzone.com, and we will assist you in resolving the issue as quickly as possible.
In some cases, tracking information may not be available due to technical issues. If you're unable to locate your item after checking with the carrier, please contact us at info@thereliefzone.com for further assistance.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.